Privacy notice

Real Conversations Work Ltd is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. This privacy notice sets out, in line with GDPR, the types of data that we collect, how we use that information and other relevant information about your data.
We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.

How we collect your data


We collect information directly from you in a number of ways and one way is through our use of “cookies”. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. ‘Cookies’ are small pieces of information sent by an organisation to the computer of your/your data subjects/data subjects bought or gathered on your behalf and stored on your/their hard drive to allow that website to recognise you/them when you/they visit. They collect statistical data about your/their browsing actions and patterns and do not identify you/them as an individual. For example, we use cookies to store your/their area of interest. This helps us to improve our website and deliver a better more personalised service.
If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. Likewise, you may not be able to use some products and services on other websites without cookies.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when or the same details for data bought or collected on your behalf or supplied by you.

Legal Basis

In some cases, we will only use personal information where we have consent or because we need to use it to fulfil a contract.
However, there are other lawful reasons that allow us to process personal information and one of those is called ‘legitimate interests’. This means that you are an existing or past client or prospect with whom we have spoken and met and with whom we have already communicated by email and or phone. This also means we may have met at a networking event, conference, presentation or workshop that we have conducted and that we have had a conversation in which we agree to share details for the purposes of mutual future benefit. It also means our clients data, data bought in or collected on their behalf.
Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we consider your rights and interests and will not process your personal information if we feel that there is an imbalance.
Some examples of where we have a legitimate interest to process your Personal information are where we, use your personal information for data analytics, conducting research to better understand who our prospects or our clients prospects are, improving our/their services or for complying with the requirements of HMRC.

How we use your data

We may use information that you provide to:

Protecting your data

We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented processes to guard against such. Where we share your data with third parties, we provide written instructions to them to ensure that your data are held securely and in line with GDPR requirements. Third parties must implement appropriate technical and organisational measures to ensure the security of your data.
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online, and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your data outside of the EEA

We may share your data with bodies outside of the European Economic Area. For example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your/their personal data your/your data subjects/data subjects bought or gathered on your behalf are agreeing to this transfer, storing or processing. If we transfer your/their information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your /their privacy rights continue to be protected as outlined in this Policy.
If you/your data subjects/data subjects bought or gathered on your behalf use our services while you/they are outside the EU, your information may be transferred outside the EU to provide you with those services.

Your rights in relation to your data

The law on data protection gives you certain rights in relation to the data we hold on you. These are:

Data controller

The Company is a data controller, meaning that it determines the processes to be used when using your personal data. Any questions regarding this policy and our privacy practices should be sent by email to Alternatively, you can telephone: 07703 849905

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